Delivery & Returns

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UK DELIVERY

1st Class - £4.40:

        • 1 to 2 business days.

 Standard Delivery - £3.90:

        • 3 to 5 business days.

    Please note that delivery times may vary for parts of Northern Ireland, the Republic of Ireland and some areas of the Highlands.

    WORLDWIDE DELIVERY

    Our standard international delivery cost is £10.00. 

    Please be advised that most parcels sent worldwide will reach their destination within two weeks, however, some destinations may require additional time for parcels to arrive. If you cannot find the country you live in on our country drop down menu at checkout, we do not currently deliver to that location. 

    ADDITIONAL INFORMATION

    All Primframes orders are sent from the UK. We are unable to change your delivery address once your order has been dispatched. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. For this reason, it is advised that any questions related to customs and charges must be directed to your local customs office. Please allow an extra working day for deliveries over the following UK Bank Holidays: 

              • Friday 1st January - New Year's Day
              • Friday 25th March - Good Friday
              • Monday 28th March - Easter Monday
              • Monday 2nd May - Early May bank holiday
              • Monday 30th May - Spring bank holiday
              • Monday 29th August - Summer bank holiday
              • Monday 26th December - Boxing Day
              • Tuesday 27th December - Christmas Day (substitute day)

    RETURNS

    All returns must be tracked or register posted to the following address within two weeks of receiving an order:

    Primframes,
    18 Ashleigh,
    Stevenage,
    Hertfordshire
    United Kingdom
    SG2 9UP

    P R I M F R A M E S on instagram: @primframes